With all Zoom Phone plans, you can set up different routing options based on the time of the day, and powerful queuing capabilities can automatically distribute calls to those available. For companies with a long service contract on favorable terms with a current provider, this can be a flexible way to migrate to cloud-based VoIP services with minimal cost and disruption. This way, you keep all your existing service provider contracts, special calling rates, and phone numbers, but you’re able to take advantage of Zoom Phone features. If you currently have a PSTN service provider, you can redirect the voice circuits to the Zoom Phone cloud PBX. There’s a long list of compatible desk phones from leading providers, and you can assign, provision, and manage desk phones from a central administration portal. Unlike many VoIP providers, Zoom can be used with existing VoIP hardware. Zoom Rooms can be assigned a direct phone number, and you can run multiple Zoom Phone calls and meetings concurrently. If you’re in a phone call, you can elevate the call to a video meeting without the participants needing to start up a separate application. Supervisors can use the Barge feature to force a call to become 3-way, too. Call monitoringĪdmins have call monitoring options, such as being able to listen in to a call with neither party being aware, taking over a call from a junior member of the team, or giving advice to one party of the call without others being aware. Beyond the usual features such as call transferring, call blocking, call forwarding, and voicemail, Zoom Phone adds some extra-useful features to the Zoom app. Zoom Phone impresses with its many features that don’t just make VoIP a viable alternative to traditional desk phones but improve on them in just about every way. Optional, to 18 countries Zoom Phone Available Features The cost certainly can add up if you have a lot of users who need the additional add-on features, but the modular nature of the pricing makes it very flexible. Zoom Phone, therefore, has affordable, transparent base pricing. Finally, real-time call queue analytics and reporting cost $25/user/month. You can even lease hardware from Zoom, starting at $5.99/month/device. Toll-free numbers and additional phone numbers cost $5/month each. Zoom also offers quite a few add-on services payable monthly. This gets you unlimited calls across 18 countries. On top of this, you can buy an unlimited international calling add-on that costs an additional $120/user/year. This offers unlimited domestic calls in 1 of the 40+ countries Zoom supports.
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Each country has its own pricing, and you’ll also pay for local toll-free numbers and SMS.įor those who plan to make many calls in the US & Canada region, the $15/user/month Unlimited Regional Calling plan is appealing.Ĭompanies operating outside of the US must choose the Pro Global Select plan. The Pay As You Go plan includes all the features of the software, but calls are charged on a per-minute basis. Yearly accounts get a discount of up to 20%. Zoom Phone comes in 3 plans, all of which can be paid for monthly or annually. Zoom Visit Site Zoom Phone Pricing & Plans - How much does Zoom Phone cost?